Refund policy

 

Last updated: September 2026

This Return & Refund Policy explains how returns and exchanges are handled for orders placed on the Gokul Keys website. By placing an order with us, you agree to the terms outlined below.

1. Return/Exchange Window

You may request a return or exchange within 7 days of receiving your order. Requests made after this period will not be accepted.

2. Eligibility for Return

To be eligible for a return or exchange, the product must be:

  • Unused and in the same condition that you received it.
  • In its original packaging, with all tags/accessories intact.
  • Reported to us with a valid reason (e.g. defective product, wrong item received, or fitment issue).

3. Replacement Only — No Cash Refunds

We offer replacement only for eligible returns. We do not provide cash refunds or refunds to the original payment method. If your product is found eligible upon review, we will send a replacement of the same product.

4. Return Shipping Cost

The cost of shipping the product back to us is to be borne by the customer. We recommend using a trackable shipping method, as we are not responsible for items lost in transit during a return.

5. How to Request a Return

To initiate a return or exchange request, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the product showing the issue (if defective or damaged)
  • A brief description of the reason for return

Once we review and approve your request, we will share the return address and further instructions.

6. Non-Returnable Situations

We may decline a return/exchange request if:

  • The request is made after 7 days of delivery.
  • The product shows signs of use, damage caused after delivery, or missing parts/accessories.
  • The return is based on personal preference (e.g. change of mind) rather than a product defect or error on our part.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the product and packaging, so we can assess and arrange a replacement.

8. Processing Time

Once your returned product is received and inspected, we will notify you of the approval status. Approved replacements will be shipped within a reasonable timeframe.

9. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have any questions about returns, exchanges, or replacements, please contact us at:

Gokul Keys
Address: Vip Circle, Uttaran, Motavarachha, Surat, Gujarat, India - 394101
Email: gokulkeyshop88@gmail.com
Phone: +91 9561623908